Our Service--Residential Services
WGD Real Estate’s Relocation Services for clients are aimed at providing the support of our entire professional service - before, during and after signing of a leasing agreement. WGD Real Estate will advise you on structuring your complete business settle in program, including property sourcing and negotiating, lease management. The package of our service includes:
ORIENTATION SERVICES
>Pre-Move Orientation
*Pre-move questionnaires (orientation & home search) are sent to our clients to form an individualized assessment of their relocation needs.
*Detailed destination introductory materials as well as property information are sent to our clients before their arrival.
*WGD web-site will be provided to our clients in order to help them to get general updated information of the destination before their arrival.
*Preparing personalized Orientation & Home Search Proposals to our clients before their arrival.
>Look-and-See Visit
*Airport pick-up, and hotel arrangements
*Introduction to neighborhoods
*Introduction to and registration for international schools and kindergartens.
*Medical clinic and hospital tours
*Introduction to banking services
*Sports facilities and health clubs
*Shopping centers, supermarkets, bars and restaurants
*Home furnishings
*Assistance with Chinese language study
*Instructions on how to use public transport systems: taxis, subway, buses
*Currency information: exchange rates, familiarization with local currency
*Bank information: which banks to choose, money deposit and transfer regulations
*Safety information: where to shop and how to get there, places to avoid, do's and don'ts
*Tipping information： bargaining practices
>Settling Down
We provide following services to help our clients settle down in their new environment
-Visa and residence permit application
-Accompany Health Check-up
-Accompany Shopping for basic essentials such as food, appliances, clothing and furniture
-Opening bank accounts
-Registration with local authorities such as embassies or high commissions
-Handyman services including renovation or decoration arrangement, and repair work arrangement
-Arrangement of maid service
-Arrange registration of Language School
>Property Search & Negotiation
*Identification of the clients’ needs and preferences
*Provide proposal detailing suggested property options
*Property viewing
*Professional opinions
*Utilize experience and connections to procure the best possible terms based on the clients’ requirements and their company’s housing policy
*Lease and purchase negotiation with landlords
*Contract stipulation and signing
TENANCY MANAGEMENT
>Pre-move and Hand Over Services
*Property and furniture preparation according to contract
*Final property cleaning before move-in date
*Final property status check by WGD Real Estate follow-up service staffs before move-in date
*Accompany the client for check-in procedure with property management officer
*Check the status of the property, furniture & appliances and sign on the inventory List
*Check water, electricity and gas meters, sign on the meter lists
>Services over the Duration of the Lease
*A follow-up inquiry call within 7 days after Clients’ move-in
*An Inquiry for further follow-up every three months after our clients move in
*Cards & gifts will be sent to our clients and their families on all important holidays
*24 Hour hot-line service will be provided for our clients for any emergency requests
*Liaison between our clients & landlords
>Expiry of the Lease
*In case of extension:
1) Inform our clients’ Admin about upcoming lease expiration, receive instructions from them on the length of renewal, give an instruction to them on the prevailing market rental for the Leased property.
2) Discuss with our clients on Lease Renewal conditions and renovation requests
3) Inform landlord of the Lease extension, help to renegotiate a new lease term
4) Stipulate the extension contract
5) Arrange & supervise relevant renovation work
*In case of termination:
-Inform the landlord of the Lease termination at the time regulated in the contract
-Check the property with Clients before expiry date
-Help Clients to do repair and cleaning work if required
-Assist in check-out procedure on check out date, make sure the signature on a whole set of Check
out List by both the landlord and tenant
-Assisting in utilities payment to the management office
-Assist in getting back the deposit
CORPORATE ADMINISTRATION ASSISTANT
>Contract Management
*Establish computerized Corporate Contract Management Chart (including tenant information, landlord information, rent, payment time, lease term, deposit status, extension status…see the appendix)
*Update Corporate Contract Management Chart and send to our clients’ Admin Dept every month
*Inform the upcoming lease expiry and arrange relevant follow up work
>Payment Management
*Collecting all the Debit Notes, utilities fees bills and other charges bills from both the landlords and management offices at the end of each month.
*Screen all the bills, make sure there are no double payments, over payments and other mistakes
*Break down all the bills according to the properties, make Monthly Payment Management Chart
*Send our clients the Monthly Payment Management Chart with all the bills attached
*Ensure that every payment is done correctly and on time by clients
*Make sure all the payment will come back with official receipts
*Make sure the deposit has been returned back at the end of the Lease
>Corporate HR Housing Policy Consulting
*Quarterly market report on current residential market in china
*Consultations on latest government real estate policy
*Conduct yearly housing budget benchmarking
ADDITIONAL RELOCATION SERVICES
>Documentation Assistance
*Visa, working permit and residence permit application, extension and changes for both Our clients and their families
*Accompany Medical health check for both our clients and their families
*Procedures for car leasing and obtaining a driving license
>Moving Services
Assist and communicate with the moving company.
>Decoration and renovation
*Arrangement of a professional interior decorator to supervise quality decoration and timely repairs for properties of Our clients
*Provide timely and high quality repairing work for Our clients whenever they have problems in their properties
>Language Study
*Introduction to various Chinese Language courses/ schools/ universities
*Arranging inspections of the schools
*Assistance in admission procedures
>Short-Term Leasing
*Arrange short-term accommodation, while looking for a suitable property for a long-term lease or waiting for the families to join.
*Introduction to several choices to find the best match for our clients temporally requirements
*Negotiation of the best possible terms according to our client’s requirements
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